Support

We read every message. Most questions have a faster answer than waiting on us, though, so this page starts with those.

Find the answer now

The documentation covers the whole product. These are the pages support gets asked about most:

Getting started Create an event type and share the link people book on.Availability Weekly hours, buffers, minimum notice and booking limits.Connecting calendars Google, Outlook and CalDAV — and why a time might not be offered.Managing bookings Cancel, reschedule, mark a no-show, and what invitees can do.Using Zoom Adding, using and removing the Calemander app for Zoom.Billing and plans Free and Pro, how seats are counted, and changing your card.

Things you can fix yourself

You booked a meeting and need to change it

You do not need an account, and you do not need us. Your confirmation email carries Reschedule and Cancel links — use those. Each link is there only if the person you booked with allows that change on their event type; where they do not, the email gives you their address to ask directly.

Lost the email? Go to /manage and enter the address you booked with. We email you a link, good for two hours, listing your upcoming bookings with reschedule and cancel for each.

Connected apps

Google Calendar, Outlook, Zoom and CalDAV calendars such as iCloud are connected and disconnected from Dashboard → Calendars, at any time and without our involvement. See Connecting calendars and Using Zoom.

Billing

Payment methods, invoices, plan switches and cancellation are all self-serve: open Dashboard → Billing and use Manage billing, which takes you to Stripe. Everyone in a workspace can see the Billing page, but only an admin can change the plan. See Billing and plans.

Email us

Anything else, or any of the above that did not go the way this page says it would: support@calemander.com. We aim to reply within one business day.

Include these and we can usually answer on the first reply:

Your workspace URL — for example yourname.calemander.com.
What you expected to happen, and what happened instead.
If it concerns one booking, the event type and the time it was booked for. If it concerns a calendar or Zoom, say which one.
A screenshot, if there was anything on screen.