Analytics

Analytics in the dashboard sidebar shows how your bookings went: appointments held and coming up, cancellations, no-shows, when people book, and what they paid. This page says exactly what each number counts, so you can check it against your own records.

What each number counts

Every figure on the page is built from four definitions.

An appointment is a booking that is confirmed, or that you marked as a no-show. A cancelled booking is not an appointment. Neither is one waiting on your invitee to answer a new time you proposed: its old time has been released and the new one is not agreed yet. When they accept, it counts again, at the new time.
Held means the appointment's start time has passed. Upcoming means a confirmed appointment whose start time has not come yet. No number on the page mixes the two.
A cancellation is a booking that was cancelled, counted on the date it was cancelled, not the date it was for. A checkout that failed or was abandoned before it was paid is not a cancellation, because that booking never stood.
A reschedule is one appointment. Moving a booking to a new time keeps it the same booking, and when an invitee picks a new time after a hold was released, only the booking they ended up with is counted.

Dates and times are read in the timezone on your profile.

The tiles

Held this month — appointments this calendar month whose start time has passed. Below it, the same count for the same part of last month: on the 25th at 2pm it compares with the 1st to the 25th at 2pm last month, so a month that has only just begun is not measured against a whole one. The change is shown as a percentage once last month had at least 10; below that you see the count itself.
Upcoming — confirmed appointments still ahead, in any month.
Cancelled this month — cancellations made this calendar month, whatever month the appointment was for. Below it, the cancellation rate: cancellations made in the last 90 days, out of those plus the appointments held in the last 90 days.
No-shows — no-shows out of the appointments held in the last 90 days.
Booked value — shown when this month or last month has paid bookings. See Taking payment.

When a rate is too small to state

A rate needs at least 10 to go on. Below that, the tile shows the counts — "3 of 3 held appointments" — and says they are too few to rate, because at three appointments a single no-show moves the figure by more than thirty points. The same rule applies to the per-staff table and to the "vs last month" comparison.

The charts

Appointments held per week covers the last 12 weeks up to now, each appointment in the week it started, split into completed and no-show. Cancellations per week sits underneath as a separate chart, each cancellation in the week it was made. Cancellations are never part of the appointment bars. Show table gives the same numbers as a table.

Busiest day, Time of day, Top event types and Top sources count the appointments held in the last 90 days. Busiest day and Time of day leave out stays, which start at your check-in time rather than at a time someone picked.

Per staff member

If you are an admin of a workspace with more than one host, Everyone adds a table per host for the last 90 days: appointments held, cancellations made, the no-show rate (or its counts under 10), and booked value. It uses the same definitions as the tiles, so for a workspace with one host the table and the tiles agree. Export CSV, on the booked-value card, includes this table.

Stays

If an event type sells nights or days, the page has a Stays card. It covers a range of dates you choose: last month, this month, the last or next 90 days, or any two dates up to a year apart. Future dates show what is already booked.

Sold counts each night or day a confirmed stay holds, in each type's own count: one per unit for a type of units, one per occupant for a shared space. A cancelled stay holds nothing, a no-show gives its nights back when you mark it, and a stay still waiting for payment is not sold yet. A stay whose dates you changed counts on its new dates.
Available is what could have been sold on each date. It counts the units in use that day, or the type's count or a date's own capacity from the calendar. A closed date, a date before a unit was added and a date after it was archived count nothing. A date is never counted below what was booked on it.
Occupancy is sold out of available.
Average rate per night (or per day) is what the nights sold were sold for, divided by how many were sold. It counts each night's price and any extra-occupant charge, less the stay's length-of-stay discount and discount code, spread across its nights. It is before tax, and leaves out late check-out fees, add-ons and tips. It is the price, not the money collected so far.
Revenue per available night is the same total divided by every night that could have been sold.
Average length of stay and Booked ahead are over the confirmed stays arriving in the range, one per booking, whatever the number of units. Booked ahead counts days from the day the stay was booked, on the property's clock, to its arrival.
Cancelled and no-shows below them count the stays due to arrive in the range, by arrival date. The no-show rate counts only arrivals that have already come.

Each type has its own row. Something taken alongside a stay, such as a parking space, has a row of its own and is not part of the totals above. A type that only sets a limit over the types inside it shows occupancy only. Under You, the card counts your own stays against everything that could be sold, because units are shared across the workspace.

Managing bookings — cancelling, proposing a new time, and marking a no-show.
Taking payment — where booked value comes from.

Last checked 2026-09-25.